SAP_Fiori

Case Study: User Experience (UX) improvement project using Agile Scrum

Quick Facts: Govmt. Agency / 5-10k employees / Auckland, NZ / Transformation Programme / 2015

 

Pain points, Challenges:

  • Complex stakeholder environment
  • Challenging time lines
  • Mixture of Agile and Waterfall approach

 

Role Objectives:

  • Collecting requirements and translating business needs to User Stories in Product Backlog
  • Supporting prototyping, focus on functional features, data, usability and quality of development
  • Collaborating with Programme/Project Managers, SMEs, Consultants, Developers and Testers

 

Results:

  • Agreements on direction, priorities, documentation and testing standards
  • Completed fit-for-purpose review and repositioned solution, aligned to programme goals
  • Delivered 15+ user stories in 2,5 months
ARIS2

Case Study: Process Improvement, Business Transformation

Quick Facts: Fonterra / Dairy / 10k+ employees / Auckland, NZ / Transformation Programme / 2015

 

Pain points, Challenges:

  • Undocumented business processes, interactions
  • Knowledge only in the head of the Subject Matter Experts
  • Complex stakeholder environment

 

Role Objectives:

  • Managed a team of 6 process modellers (in onshore and offshore operation), collaborated on ideas and problems together
  • Managed business process discovery in ARIS (full range from RnD to Finance Reporting)
  • Supported external and internal stakeholder engagement, communication
  • Planned, forecasted and reported progress, identified and resolved issues, risks and dependencies
  • As a business analyst focused on CRM related processes (in generating demand domain)

 

Results:

  • Despite of the high number of stakeholders with a wide range of expectations the team documented 250+ business processes
  • Laszlo established a service delivery model, optimised our resourcing model, worked closely with the ARIS COE to build out the governance framework
  • Laszlo demonstrated an ability to turn strategy into operational capability.
SharePoint

Case Study: Optimize Teamwork with SharePoint

Quick Facts: Fonterra / Dairy / 10k+ employees / Auckland, NZ / Analytics Programme / 2014

 

Pain points, Challenges:

  • 100+ people on the programme
  • Need streamlined project processes, tools
  • Short delivery timelines, untrained team

 

Role Objectives:

  • Setup of programme organisation, teams, tools
  • Implemented KPIs, registers to support delivery
  • Coached teams how to do structured work

 

Results:

  • Substantial efficiency gains and user productivity increase
  • Lower rate of errors, delays and rework
  • Delivery by promised deadline on high quality
SF_Screen

Case Study: Salesforce.com Implementation and integration to SAP ERP

Quick Facts: Fonterra / Dairy / 10k+ employees / Auckland, NZ / Digital Project / 2012

 

Pain points, Challenges:

  • Need better field sales management
  • Need to get products, customers from SAP ERP
  • Quick response time needed globally

 

Role Objectives:

  • Coordinated and enforced architectural and technical design
  • Monitored Implementation, coordinated issue resolution, escalation, status reporting, risk and resource management
  • Supported worldwide rollout and proactively drove Knowledge Transfer and Transition To Support
  • Efficiently planned and executed Test Strategy, Stakeholder Management, successfully managed a wide variety of stakeholders
  • Planned and managed Integration, Performance and User Acceptance Testing (including response time testing in 7 countries worldwide)

 

Results:

  • Successfully managed technical activities with several Fonterra IS/Business Units and several 3rd Party Vendors (Fronde, HP, HCL, Gen-i, Propellerhead, Stellar)
  • Created positive and productive relationship within and outside of the project team
SAPPortal

Case Study: Digital Review and Strategy

Quick Facts: Fonterra / Dairy / 10k+ employees / Auckland, NZ / Strategic Initiative / 2012

 

Pain points, Challenges:

  • Several overlapping CMS/Portal systems
  • Need for a consolidated internal digital strategy

 

Role Objectives:

  • Engaged with Enterprise and Solution Architects, major Programs, critical Projects and Support Teams to discover Current State of SAP Portal and related tools.
  • Defined and documented the Current State (T), Target State (T+3 years) and Transition Period (T+0,5yr, T+1yr); created architectural diagrams and detailed assessment of current/target teams + processes + technologies.
  • Discussed the SAP Portal strategy and presented to Enterprise Architects. Also defined proposed projects and enhancements, and suggested best practices.

 

Results:

  • Contributed to delivery of digital strategy (for SAP Portal and other web tools), supported the 1-3 roadmaps
  • Embraced the digital toolsets and online collaboration internally and with external communities
  • “During this process he displayed fantastic communication and relationship building skills with the numerous stakeholders.”
KHBANK

Case Study: Corporate Website Implementation

Quick Facts: KBC Bank Hungary / Finance / 10k+ employees / Hungary / Digital Project / 2006

 

Pain points, Challenges:

  • Needed to replace old legacy website
  • Complex stakeholder environment
  • Extremely tight timelines

 

Role Objectives:

  • Collected requirements and translated business requirements
  • Managed system selection, implementation and integration
  • Worked with stakeholders from idea, to cutover and handover

 

Results:

  • Go live by deadline promised by executives
  • Full corporate bank website in 2 languages
  • Trained content managers and administrators
ZWACKWEBSHOP

Case Study: Sell online

Quick Facts: Zwack / FMCG / 5k+ employees / Hungary / Digital Project / 2003

 

Pain points, Challenges:

  • High stakeholder expectations
  • Aggressive implementation deadlines
  • Unclean data from several sources

 

Role Objectives:

  • Managed pre-sales, sales process and tool/ vendor selection
  • Full responsibility for budget, team, delivery
  • Stakeholder management

 

Results:

  • Implemented on time and on-budget
  • Clean data and content
  • Excellent customer reviews