Case Study: Process Improvement, Business Transformation


Quick Facts: Fonterra / Dairy / 10k+ employees / Auckland, NZ / Transformation Programme / 2015


Pain points, Challenges:

  • Undocumented business processes, interactions
  • Knowledge only in the head of the Subject Matter Experts
  • Complex stakeholder environment


Role Objectives:

  • Managed a team of 6 process modellers (in onshore and offshore operation), collaborated on ideas and problems together
  • Managed business process discovery in ARIS (full range from RnD to Finance Reporting)
  • Supported external and internal stakeholder engagement, communication
  • Planned, forecasted and reported progress, identified and resolved issues, risks and dependencies
  • As a business analyst focused on CRM related processes (in generating demand domain)



  • Despite of the high number of stakeholders with a wide range of expectations the team documented 250+ business processes
  • Laszlo established a service delivery model, optimised our resourcing model, worked closely with the ARIS COE to build out the governance framework
  • Laszlo demonstrated an ability to turn strategy into operational capability.

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